Returns and Refund Policy

• Time Frame : Notify us within 30 days of receiving your order. 

• Assessment Process : Share photos or videos that clearly show the fault or damage. Our team will evaluate the issue and guide you on the next steps. 

• Refund Processing: Refunds for returned items will be processed within 7 business days after receiving and checking the product. 

• Return Address: We require customers to contact us for a return authorization before sending any items back. This ensures the process is smooth and avoids unauthorized returns. 

• Resolution Options : 

• If a replacement is not possible, we will issue a refund. 

• In some cases, we may ask you to return the faulty item. If so, we may cover the return shipping costs. 

Eligibility: 

• Return requests must be made within 30 days of receiving the item. 

• The product must be unused, in its original condition, and in its original packaging. 

• Certain items cannot be refunded due to hygiene reasons will be disposed. 

Return Process: 

• Contact our customer support team at outlet-service@oikosoutlet.com.au to request a return authorization. 

• You will receive instructions on how to return the item. 

• The customer is responsible for return shipping costs unless otherwise stated. 

• Return Address: We require customers to contact us for a return authorization before sending any items back. This ensures the process is smooth and avoids unauthorized returns. 

• Restocking Fee: A 15% restocking fee may apply, deducted from your refund. 

• Refund Time Frame : Once the returned item is received and inspected, we will process your refund within 7 business days to the original payment method. Please note that original dispatching costs are non-refundable.